QuestionPro
From basic surveys to complex research, customer experience and employee engagement
About QuestionPro
With QuestionPro, all your insight needs are covered with one platform. You can access all your questions, surveys, insights and analysis from one location. With us, you’re always in control of your data.
Forget about switching platforms to review different data. QuestionPro is the ultimate solution for any survey, feedback or research needs. From surveys (online or in person), to focus groups and interviews, employee satisfaction surveys, and customer experience we are committed to creating actionable insights at every stage of the feedback process.
We work with QuestionPro to better understand our rapidly-growing fan base and we’ll be using the findings to help further improve and grow our league, clubs, players, and staff at all NISA levels."
Use cases
- Likert scale
The Likert scale question is a psychometric scale where questions based on this scale are used in a survey. It is one of the most widely used question types in a survey. In a Likert scale survey, respondents don't choose between 'yes/no,' there are specific choices based on 'agreeing' or 'disagreeing' on a particular survey question.
- Conjoint analysis
You can use conjoint analysis to make data-driven decisions that will help you meet customer needs and develop your organization.
- Net Promoter Score
A Net Promoter Score (NPS) survey consists of a single question that measures the likelihood of your customers referring your business to their others. It is an indicator of customer experience, customer loyalty, customer satisfaction, and brand loyalty. The responses of the NPS survey are used to generate a score ranging from -100 to 100.
- CSAT Score
A customer satisfaction survey is a survey process to collect customer feedback about their products, services, and overall experience with the company. The survey typically consists of a series of questions that ask customers to rate their satisfaction with various aspects of the company, such as the quality of its products, the level of customer service, the ease of doing business with the company, and so on.
- Market Research Surveys & Analytics
Gut instincts won’t help you keep existing customers or gain new business — you’ll need the right data for that. QuestionPro’s market research tools help businesses discover key information about their target audience. From unearthing consumers’ thoughts about your products and brand to what kind of product or service they need
